RETURNS & EXCHANGES
Our return policy is valid for 30 days.
STEP 1: Please ensure your unwanted garment remains in immaculate condition (undamaged, unmarked and unworn) with tags attached, before proceeding with a return or exchange. Any sign of discoloration or markings such as deodorant or makeup will deem the garment as non-returnable.
STEP 2: Contact Public Myth Customer Service or reply to the email invoice that we initially sent you.
Phone: 604-737-8565 Email: firstname.lastname@example.org
STEP 3: Provide us with your order number and let us know if you would like to make an Exchange or Return. If requesting an exchange, please provide the replacement item details and it will be set on hold for you.
STEP 4: Our team will process your request and issue your Return Authorization Number. We do not provide return shipping labels.
STEP 5: Place item(s) back in original or new shipping packaging.
STEP 6: Ship your return back to us. Refer to the email you received from Public Myth which contains the Return Authorization Number and follow the instructions. You are responsible for any shipping costs related to returning your item. Shipping costs are non-refundable. If you receive a refund for an item that included "Free Shipping", the cost of shipping will be deducted from your refund. $9 for standard shipping, and $15 for express. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
STEP 7: Provided your return meets our requirements, our Returns Team will then ensure that your refund or exchange is processed as soon as possible. You will be notified via email once we complete your return. Returns are processed within 1-2 business days from us receiving them. In the case of an exchange, your new item will be shipped to you with free standard shipping within 1-2 business days.
STEP 8: Please allow an extra 3-10 days for the refund to appear on your credit card or PayPal.
Important Note: We may decline to offer a refund, store credit or exchange within the 30-Day return time frame if your item(s) do not meet the following requirements:
Please note that if your return does not pass our requirements following inspection by our Returns Team, we will advise you that your refund/exchnage has been declined and will ship the product back to you.
Late or missing refunds (if applicable)
If you haven’t received a refund yet after 2 business days of us receiving your return, first check your bank statement.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us by replying to the original email invoice that we had sent you.
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded or exchanged. ***All sales items are final sale***
Exchanges (if applicable)
If you need to exchange an item please contact us (by replying to the original email invoice that we had sent you) for return instructions.
We only replace items if they are defective/damaged.
How can I receive my exchange faster?
All exchanges are processed within 1-2 business days after they are received back at Public Myth. However, if you are in need of your exchange quicker than our traditional turn around time you may want to consider placing a new order for the item you need and returning the original item for a refund. If you decide to use this method, let us know and there will be no deductions made to your refund for the original item.
If the item was marked (via note left on order) as a gift when purchased and it was shipped directly to you, then you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves (to give to you later), then we will send a refund to the gift giver and they will be aware of your return.
You are responsible for any shipping costs related to returning your item, the deduction will be made from your refund. Shipping costs are non-refundable.
If you receive a refund for an item that included "Free Shipping", the cost of shipping will be deducted from your refund.
The time it takes for your exchanged product to reach you may vary depending on your location.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.
WOMEN'S SIZE CHART
BUST - Measure the body at the fullest part
HIP - Measure the body at the fullest part
Pant inseam lengths (unless otherwise noted) XS = 32.5", S-XL = 34"
Full length legging inseam length XS = 27.5", S-L = 29"
**All measurements are done in inches.**
MEN'S SIZE CHART
CHEST - Measure the body at the fullest part
WAIST - Measure the body at the narrowest part
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