FAQs – Public Myth Canada

FAQs

I’ve never purchased anything online before. What kind of payments do you accept?

Will my information be safe?

How do I know what size to order?

I really liked something that I saw but it says “SOLD OUT”… what does this mean?

I get a “gateway error” error message when I try to checkout online… what should I do?

Can I cancel/change my order after I’ve paid for it?

Can I add something to my order after I’ve paid for it?

What kind of shipping options do you offer?

How long will it take for you to fulfill my order?

How long will it take for my stuff to arrive?

How do I track my order?

It’s been over a week and my order hasn’t arrived. What should I do?

Where is my receipt?

What is your return policy?

I received a damaged/defective/incorrect item. What should I do?

How can I receive my exchange faster?

Can I return a sale item if it doesn’t fit or if I change my mind?

How do you suggest that I wash my garments?

Will your items shrink?

I was hoping to purchase a gift voucher… how do I do this?

Where is your clothing designed and manufactured?

What if I entered my shipping information incorrectly or missing information?

How do I share my photos of myself wearing your clothing on your Instagram Page?

How do I share my photos of myself wearing your clothing on your Facebook Page?

I posted a photo on your Facebook page but it isn’t showing up. What should I do?

I cannot find the answer to my question. How do I contact you?